Managed Services and IT Management | This Solution

Managed Services

Silver-Top-Hungry-JacksThis Solution provides hassle-free network monitoring and managed services packages, tailored to fit the individual needs of clients across Australia. Typically we work with those who see technology as a business enabler that delivers a competitive advantage. All our packages offer predictable, scalable and easy to manage options.

Our technology support service is available 24/7 across Australia. Our multi-disciplined, highly qualified technology team ensures a seamless experience. As an organisation, we follow ITIL – the international industry standard for the delivery of IT and technology services. Our proven service capability and continuous improvement have enabled us to secure long-term partnerships with organisations like Hungry Jack’s and Silver Top Taxis.

What does insourcing REALLY cost you?

PRO Lite Package

ProLite is our basic package and is designed for organisations that want to take the first step onto a Managed Technology platform with basic support services.

PRO Package

Perfect for those requiring business hours support, including business-critical systems, the Pro package also includes a technology roadmap, consulting & disaster recovery planning. It’s like having a virtual CIO.

PRO Plus Package

Ideal for mid/large businesses running mission-critical applications & infrastructure, Pro Plus includes Solution Architect services, consulting, disaster recovery & business continuity planning.

  • PRO Lite

  • Service Desk
  • Offsite
  • After Hours
  • Onsite
  • Solution Architect
  • Popular
  • PRO

  • $month

  • Service Desk
  • Offsite
  • After Hours
  • Onsite
  • Solution Architect
  • PRO Plus

  • $month

  • Service Desk
  • Offsite
  • After Hours
  • Onsite
  • Solution Architect

We manage everything for you.

Our packages include network monitoring, phone support, remediation, automation/management and reporting across the following areas and assets:

Licences
Patches
Updates
Back-ups
Anti Virus Management
Asset Management
User Management
App Services
Applications
Operating Systems
Hypervisor
Printers
Networks
NAS/SAN
BYOD
Audio/Video/Mobile Devices

Please note: All monthly pricing is per seat. Both ProLite and Pro packages can have 24/7 support included for an additional fee. Bespoke applications are to be discussed separately and may be limited to “on behalf” support.

Tech Support In-Sourcing Cost Calculator

Estimate what it’s really costing you to in-source your technical support – per device.

For a free consultation to discuss managed services, call 1300 02 03 04 or reach out.