You’re Fired. The Machines are Coming. Do you like your job? That’s too bad. While you may be doing good work, there’s a competitor out there that can do it better, quicker, and [...]
What Drives Consumers to Drive Industry Outcomes? Many people remember leaving their offices at noon, walking to a nearby fast food place, ordering lunch and then either consuming it on the [...]
The Future is Artificial | Understanding AI It seems the digital world can’t get enough news stories about artificial intelligence (AI). Some technologies seem to masquerade as new types of AI [...]
How to Make Teamwork WORK People live and work in groups. Human beings, like it or not, are programmed to be in flocks, like birds or fish. Teamwork is built into our DNA. Originally, maybe, the [...]
Customer Service Going Above and Beyond Customer service isn’t something you work on when there’s room in the budget. No, it’s THE essential ingredient to the long-term health [...]
5 Innovations That Are Changing How We Do Business Recent innovations have changed how we do business, and done it in ways that, a few years ago, seemed impossible. The impacts are significant, [...]
Advertising has Changed Advertising has changed a lot in the last few years. It’s not just the rise of social media (and with it, ‘social proof’), but the depth of usable data at savvy marketers’ [...]
7 Ways to Delight Your Clients & Get Great Reviews It’s one thing to meet your customers’ expectations. It’s something else to exceed them. If you want to make a strong [...]
Google is one of the best companies to work for. Everyone knows that. Read any dissertation from a Googler – past or present – and they’ll wax lyrical about the [...]
BYOD is continuing to gain momentum in the workplace, and sooner or later every company will have to deal with it. BYOD stands for “Bring Your Own Device,” and it’s what [...]
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