Managed Services

This Solution provides hassle-free network monitoring and managed services packages, tailored to fit the individual needs of clients across Australia. Typically we work with those who see technology as a business enabler that delivers a competitive advantage. All our packages offer predictable, scalable and easy to manage options.

Our technology support service is available 24/7 across Australia. Our multi-disciplined, highly qualified technology team ensures a seamless experience. As an organisation, we follow ITIL – the international industry standard for the delivery of IT and technology services. Our proven service capability and continuous improvement have enabled us to secure long-term partnerships with organisations like Hungry Jack’s and Silver Top Taxis.

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PRO Lite Package

ProLite is our basic package and is designed for organisations that want to take the first step onto a Managed Technology platform with basic support services.

PRO Package

Perfect for those requiring business hours support, including business-critical systems, the Pro package also includes a technology roadmap, consulting & disaster recovery planning. It’s like having a virtual CIO.

PRO Plus Package

Ideal for mid/large businesses running mission-critical applications & infrastructure, Pro Plus includes Solution Architect services, consulting, disaster recovery & business continuity planning.

PRO Lite
Service Desk
Offsite
After Hours
Onsite
Solution Architect

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PRO
$month
Service Desk
Offsite
After Hours
Onsite
Solution Architect
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PRO Plus
$month
Service Desk
Offsite
After Hours
Onsite
Solution Architect
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We manage everything for you.

Our packages include network monitoring, phone support, remediation, automation/management and reporting across the following areas and assets:

Licences

Patches

Updates

Back-ups

Anti Virus Management

Asset Management

User Management

App Services

Applications

Operating Systems

Hypervisor

Printers

Networks

NAS/SAN

BYOD

Audio/Video/Mobile Devices

Please note: All monthly pricing is per seat. Both ProLite and Pro packages can have 24/7 support included for an additional fee. Bespoke applications are to be discussed separately and may be limited to “on behalf” support.

Tech Support In-Sourcing Cost Calculator

Estimate what it’s really costing you to in-source your technical support – per device.

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