Is your phone capacity needlessly high?

Phones are such a crucial tool for organisations today, a fact that big Telco’s have taken advantage of. This is largely due to one of phone systems most misunderstood features, and it happens to be one on the most important – phone capacity.

So what is phone capacity? Simply put, it is the amount of phone calls you can make at any given point in time. With traditional phone systems, such as PABX, and most likely the one sitting on your desk, the amount of calls that can be made or received is tied directly to the amount of physical phone lines you are paying for.

It’s so important for an organisation to have enough capacity because without out it, your prospective clients or current clients cannot get through to speak to you during periods of high demand. Not only does that appear unprofessional, they may hang up the phone and call your competitor.

You can see the importance of capacity now, right? Without enough capacity you’re at risk of not being contactable, or able to contact anyone.

While it’s no surprise to learn that big Telco’s are aware this matters to you, you may not realise that they use that knowledge by placing a commission for their salespeople on the number of phone lines sold. This is why it has become common place for salespeople to upsell customers unnecessarily, by playing on the fear of having too little capacity.

While no doubt organisations are overpaying what’s necessary, that amount is magnified when signing the commonplace 4-5 year contracts, the extra monthly expense becomes a considerable chunk of cash over time. Also, when your organisation changes size or location the decision of whether you have the right amount of lines isn’t even questioned. In fact, you could still be overpaying since your last organisational change.

It’s clear there is a need for a phone system that scales to fit your phone usage, not only for those changes mentioned above, but also expanding and contracting with real-time demand – thus removing that large unnecessary expense.

Many organisations have looked for that solution, I heard of one company who were so committed to cutting the unnecessary expense, they had reception answer the call, then had reception contact the employee who had to call back the client on their mobile. Yes, it saved the cost of paying for unnecessary phone lines, but how do you think it affected productivity or morale? Do you think their clients found the experience professional?

While we advise against that answer, there is a solution that provides a real alternative. Utilising an IP phone system allows you to have as much capacity when you actually need it, without paying for the access when you don’t. An IP phone systems’ capacity expands and contracts with your use, which lowers your capacity cost dramatically.

To gain an assessment of your organisations phone usage, get in touch with Vishal on 1300 07 06 05

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